基本素養 Basic Literacy

倫理道德觀與社會責任
學生應具備良好倫理道德觀與正確之社會責任觀
Ethic & Social Responsibility
Ability to demonstrate ethical awareness in learning and in social networking
國際觀
學生應具備良好的國際觀
Global Awareness
Ability to possess a global perspective and an awareness of the effects of globalization.

核心能力 Competence

口語表達/ 簡報能力
學生應具備良好的溝通能力
Oral Communication/ Speaking
Ability to communicate effectively in speaking.
寫作能力
學生應具備良好的寫作能力
Written Communication/ Writing
Ability to communicate effectively in writing.
創新能力
學生應具備創造及創新之能力
Creativity and Innovation
Ability to solve strategic problems with creative and innovative approaches
解決問題能力
學生應具備解決問題之能力
Problem Solving Skills
Ability to solve strategic problems with creative and innovative approaches
分析能力
學生應具備良好的分析能力
Analytical & Computational Skills
Ability to solve strategic problems with creative and innovative approaches
領導能力
學生應具備良好領導能力
Leadership
Ability to develop leadership skills required of a person in a leading position
專業技能
學生應具備良好的專業態度與技能
Values, Skills & Professionalism
Ability to acquire the skills and values required of a true professional
資訊科技能力
學生應具備資訊科技能力
Information Technology Skills
Ability to acquire the skills and values required of a true professional
管理能力
學生應具備良好的管理能力
Management Skills
Ability to acquire the skills and values required of a true professional

課程概述 Course Description

This class focuses on operations management for service firms. It also emphasizes marketing, strategy, and information technology that are essential to bring good services to satisfied customers. The first part of lectures is to understand services. The second part of lectures is about quantitative methods to manage services, including forecasting demands, capacity planning, inventory management, service facility planning, queuing models, etc. During the third week of class, students are expected to form their teams for the following case study assignments and the group project.

課程學習目標 Course Objectives

  • To understand the essence of service
  • To be able to perform quantitative methods on a service problem
  • To be able to analyze a real problem
  • 課程進度 Course Outline

    週次 Week進度說明 Progress Description
    1Introduction to Service Science and Service Management
    2The role of services in an economy
    3Service strategy
    4New service development
    5Technology in service, Service Quality
    6Supporting facility and process flows
    7Process improvement
    8The service encounter
    9Service facility location
    10Management capacity and demand
    11Managing waiting lines
    12Capacity planning and queueing model
    13Forecasting demand for services
    14Managing service inventory
    15Service supply relationship
    16Globalization of service
    17Final exam
    18Group project presentations
     以上每週進度教師可依上課情況做適度調整。The schedule may be subject to change.

    有關課程其他調查 Other Surveys of Courses

    1.本課程是否規劃業界教師參與教學或演講? 否
    Is there any industry specialist invited in this course? How many times? No
    2.本課程是否規劃含校外實習(並非參訪)? 否
    Are there any internships involved in the course? How many hours? No